Live Chat Now Available on MadeiraUSA.com and MadeiraMart.com

Convenience is key, and the thinking behind adding a live chat to Madeira’s websites. Now you can type in your question, between 9:00 am and 6:00 pm EST and get on-the-spot help with a customer service representative. Product questions, order updates…anything you might need help with or questions you may need answers for will be answered in real time online. And if we feel that you need a bit more TLC, we may ask you to pick up the phone and let us walk you through the help you may need!

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Posted by Madeira

4 comments:

  1. We have three Amaya machines and the last guy that ordered some thread from you guys ordered the 1100 yd spools. Is there a piece or an adapter to keep the thread from running down and getting hung up on the spool holder?

    ReplyDelete

  2. Yes, Madeira offers a spool holder to resolve this problem. We can send you these spool holders free of charge! When requesting the spool holders be sure to mention how many needles you have, and we will be happy to send one for each needle. Please call our toll free number at: 800-225-3001 or email your request to customer service at: contactus@madeirausa.com.

    ReplyDelete

  3. what is the best way to organize the spool chest?
    By color? By number? By color chart?
    Thanks,

    ReplyDelete

  4. hi,
    i would like to know why i can't access to your website?

    thanks,

    ReplyDelete

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